You add the required materials, chimneys, and accessories to the cart directly on the website.
Placing an Order
Once your cart is ready, you place and submit your order. No payment is required at this stage — you are simply letting us know what you have chosen.
Contacting an Operator
After receiving your order, our specialist will get in touch with you. We check availability, clarify details, and assist with selection if needed.
Invoice Issuing
Once all items, quantities, and delivery details are confirmed, we issue a final invoice. The invoice includes: the list of products, the cost per item, delivery charges, and the total amount.
Invoice Payment
You pay the invoice. Goods are shipped only after the payment has been received.
Shipping and Receiving
After payment, we dispatch your order. You will receive a tracking number, or we will agree on a convenient delivery date.
Frequently Asked Questions
Your order often requires clarification: availability, exact quantities, delivery, and accessories. We issue the final invoice only after everything has been verified and agreed with you.
No. Shipping is carried out only after the invoice payment has been received.
We cooperate with the DPD transport company. Delivery is calculated individually for your order and is included in the invoice. If you prefer another transport company, we are open to options. We are ready to ship your order in the way that suits you best. We will discuss this when our operator contacts you to clarify the details.
The exact delivery time depends on the size of your order, item availability, and delivery address. It usually takes between 3 and 10 business days from the date of payment. You can always confirm the specific delivery date with the operator when finalizing your order.